Don’t miss the Apartment All Stars!
Lisa Trosien, Kate Good and Toni Blake!
9 a.m. – Coffee Bar and Registration
9:30 a.m. to 12:30 p.m. – Program
Early Bird pricing available
July 13: $135
$175 after July 13
Special pricing for NAA Credential holders
(must be current) $105
This is the fastest 40 minutes in property management. Buckle your seatbelts as
the All Stars present the hottest ideas in leasing, marketing and service in an
“idea a minute” format. That means in 40 minutes you will hear close to 40 ideas
that could be the factor in making 2020 your most successful year ever. It only
takes one great idea to achieve ROI on the cost of admission and we kick off the
day with bang!
Redefining Service in the Age of the Never Satisfied Customer
Are there days that it feels like no matter how hard you try, it is increasingly
difficult to keep your customers happy? There is a reason for that. Our customers
expectations have changed and in some cases it may be easier than ever to
create raving fans. You just have to know why there has been a shift in customer
satisfaction and what you can do about it. This session will include exploring Gen
Z, the largest generation ever who will soon be occupying our apartments. Don’t
miss this opportunity to take your customer service efforts to 2020 status.
Rekindling Your Leasing Fire!
Keeping that positive, energetic momentum year round is sometimes difficult
for our leasing consultants. Dark, dreary days with less activity of the telephones
ringing or prospects coming in can really damage your “closing” attitude.
We often struggle with being too tired or irritable about even coming to work.
Learn the "6 SPARKS" of rekindling your passion for leasing and building stronger
Lanyards: Lowe's Pro - MSH
Grand Entrance: McMahan's Flooring Inc.
Professional Headshot Station:
Education Conference Luncheon: SentriForce
Expo Showcase: Contractors Inc. and Crestmark Construction Services
Expo Beverage Stations: Matrix Construction Services and McMahan's Flooring Inc.
Expo Mobile Device Charging Stations: Green Mountain Energy and TXU Energy Multifamily Services
Expo Aisle Signs: Brandt Electrical A/C & Heating Services LLC, Contractors Inc., CoreLogic Rental Property Solutions, HD Supply, Matrix Construction Services, Texas Apartment Pool Services and TXU Energy Multifamily Services
Hand Sanitizer Stations: Secure Insurance